How can we help?
COVID-19 UPDATES & CHANGES
Additional Routes and Schools
- I go to a school that already has a BreakShuttle service, but doesn't run to my city. How can I express interest in seeing a new route?
- I am a student or school administrator interested in utilizing the BreakShuttle services at my college or university. How do I express my interest?
- I don't see travel for a particular break listed on your website. Does that mean you're not running services then?
Travel Services
Travel Questions
- I accidentally deleted my confirmation email with my ticket. Can it be resent?
- My son/daughter can't print his/her ticket or confirmation email. Can they present it on their smartphone?
- I left an item on the bus yesterday. How can I get it back?
- What are the luggage allowances on the bus?
- What are your plans regarding the bad weather predicted?
- My son/daughter will not be traveling on the BreakShuttle that we have purchased a ticket for. Do we need to inform you that they will not be traveling?
Refund Questions
All in the BreakShuttle Family
Purchasing Tickets
- I purchased a ticket for someone else. How do I change the name on the ticket?
- How do I purchase tickets for a BreakShuttle trip?
- I purchased a ticket for the wrong stop, or I have decided to get on or off at a different stop. How do I change my ticket?
- I am nervous about using your site to purchase my tickets. Is your site secure?
- I am having problems ordering on your website. Can I order over the phone?
- I purchased one ticket. Does that get me trips to AND from school for break?